Privacy Policy

Last updated: 7 June 2026

1. Introduction

OTONO.MY (“OTONOMY”, “we”, “us”) provides a platform that lets businesses configure specialized Experts to run conversations and business processes across voice, WhatsApp, SMS, email, and calendar. This policy explains what we collect, why, and the choices you have. It applies to our website and the OTONOMY application.

2. Information we collect

Account & billing

Name, email, organization details, and billing information you provide when you create an account or subscribe to a plan.

Configuration data

Departments, Business Processes, Expert instructions, knowledge sources, and campaign settings you create inside the platform.

Conversation data

Call audio and transcripts, messages, email content, and metadata generated when your Experts communicate with your contacts on your behalf, along with derived intelligence such as summaries and lead scores.

Usage data

Log data, device and browser information, and product analytics used to operate and improve the service.

3. How we use information

To operate Experts, campaigns, and business processes you configure.
To generate summaries, qualification scores, and other conversation intelligence.
To connect to calendars and book appointments at your direction.
To provide support, billing, security, and fraud prevention.
To improve the service. We do not sell personal information.

4. Communications channels

OTONOMY operates through third-party channels including telephony providers, the WhatsApp Business Platform, SMS gateways, and email infrastructure. When your Experts communicate through these channels, message and call content is processed by those providers under their own terms in addition to ours. You are responsible for obtaining any consent required to contact your customers and for complying with applicable communications and marketing laws in your jurisdiction.

We share data with sub-processors that help us deliver the service — including cloud hosting, telephony and messaging providers, AI model providers, and analytics. We require appropriate safeguards from each. We may disclose information where required by law or to protect the rights and safety of users and the public.

6. Data retention

We retain conversation and configuration data for as long as your account is active or as needed to provide the service, then delete or anonymize it within a commercially reasonable period unless a longer period is required by law. You can request export or deletion as described below.

7. Your rights

Depending on your location, you may have rights to access, correct, export, or delete personal information, and to object to or restrict certain processing. To exercise these rights, contact us at the address below. If you are an end customer of an OTONOMY user, please contact that business directly, as they control the relevant data.

8. Security

We use industry-standard measures including encryption in transit, access controls, and monitoring. No system is perfectly secure, but we work to protect your data and to notify you of material incidents as required by law.

9. Contact

Questions about this policy? Email one@otono.my.